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Scammell Electrical Solutions

Complaints Procedure

How to raise a complaint and how we will handle it.

Last updated: [DATE — to be supplied]. This page is editable content and should be reviewed before launch.

Raising a complaint

Contact us by phone or email with your job reference and a description of the issue.

Acknowledgement

[ACKNOWLEDGEMENT TIMESCALE — to be supplied].

Investigation and outcome

[INVESTIGATION TIMESCALE & PROCESS — to be supplied]. We will confirm the outcome in writing.

Escalation

[INDEPENDENT DISPUTE RESOLUTION / SCHEME DETAILS — to be supplied once accreditation is confirmed].

Let's get your electrical work sorted.

Tell us what needs doing, where the property is and when access is available. Add photographs where useful, or call 07597 036291 to speak to us directly.

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